Restore access to your account

Follow these steps to restore access to your account if you’ve forgotten your password or are unable to sign in.

To restore access to your account:

1. Go to Sign in page.

2. Click Forgot password.

3. Enter the email address where you’d like to receive your password reset information.

4. Create a New Password, that meets the following criteria:

   • At least 8 characters.

   • Includes uppercase and lowercase letters.

   • Contains numbers and special symbols.

   • Must differ from your previous password.

5. Click Set password.

FAQ

What should I do if I don't receive the password reset email?

Ensure you check your spam or junk mail folders. If you're still unable to find the email, try requesting a password reset again and verify that you've entered the correct email address.

How can I ensure my new password is secure?

Create a password using a mix of letters, numbers, and special characters. Avoid using easily guessed information like birthdays or common words. Consider using a passphrase for added strength.

Can I use a previous password when resetting my password?

No, for security reasons, your new password must be different from any of your previously used passwords. Make sure to create a unique and strong password each time.

What should I do if I continue having issues accessing my account?

If you're still experiencing problems, contact our support team for assistance. They can help you troubleshoot further and ensure your access is restored.

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