# Restore access to your account

To restore access to your account:

1. Go to **Sign in** page.
2. Click **Forgot password**.
3. Enter the **email address** where you’d like to receive your password reset information.
4. Create a **New Password**, that meets the following criteria:
   * At least 8 characters.
   * Includes uppercase and lowercase letters.
   * Contains numbers and special symbols.
   * Must differ from your previous password.
5. Click **Set password**.

<figure><img src="https://415959196-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fay3wuqHdkAAEzg5N1LTo%2Fuploads%2F1rE9CsPHoKe5g9xq9Owh%2F%D0%B2%D0%BE%D1%81%D1%81%D1%82%D0%B0%D0%BD%D0%BE%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5%201.jpg?alt=media&#x26;token=8b829671-fffa-4607-9ee0-08e661eaf8f5" alt=""><figcaption></figcaption></figure>

## FAQ

<details>

<summary><strong>What should I do if I don't receive the password reset email?</strong></summary>

Ensure you check your spam or junk mail folders. If you're still unable to find the email, try requesting a password reset again and verify that you've entered the correct email address.

</details>

<details>

<summary><strong>How can I ensure my new password is secure?</strong></summary>

Create a password using a mix of letters, numbers, and special characters. Avoid using easily guessed information like birthdays or common words. Consider using a passphrase for added strength.

</details>

<details>

<summary><strong>Can I use a previous password when resetting my password?</strong></summary>

No, for security reasons, your new password must be different from any of your previously used passwords. Make sure to create a unique and strong password each time.

</details>

<details>

<summary><strong>What should I do if I continue having issues accessing my account?</strong></summary>

If you're still experiencing problems, contact our support team for assistance. They can help you troubleshoot further and ensure your access is restored.

</details>

***

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