Maintenance tasks
The Maintenance tasks manager is designed to track and manage tasks related to servicing malfunctioning equipment.
To access workflow and task type settings, you’ll need a Scale or Enterprise plan.
Configuring the Maintenance Task Workflow
Before using the Maintenance Task Manager, go to Settings > Task manager settings > Workflows and click Edit next to Maintenance task workflow.
On the first page, you can edit the workflow description so that other users understand its purpose. Then click Save and Continue.
On the second page, a default maintenance workflow is available. You can customize the workflow itself and edit the list of custom fields (learn more about workflow editing here: ).
The task type is automatically linked to the default workflow. Therefore, in the task manager selector at the top of the site, you’ll see Maintenance Tasks listed as a manager option.
Automatic task creation
Tasks are created automatically when miner malfunctions are detected (statuses such as Offline, Hanged, Lowhash, etc.). Auto-create tasks is enabled when the Auto reboot feature is active in Settings > Automation for the configured device models.
Common trigger reasons include:
Device status: Offline
Device status: Hanged
Device status: Lowhash (low hashrate)
Board hashrate drop of 15% or more
Board hashrate = 0
Board hashrate = unknown
Fan error (0 rpm, 30600 rpm, or no data)
Unknown reason
And others
Manual task creation
If a malfunction isn’t automatically detected, if Auto reboot is disabled, or if the issue isn’t device-related, users can create maintenance tasks manually.
To create a task for a device:
Go to Dashboard.
Click on the three dots next to the miner.
Select Create task.
In the dropdown, choose Maintenance tasks.
Fill in the required fields in the modal window.
Click Save.
The task will appear in the Maintenance tasks manager, in the first workflow status column/accordion, along with a pop-up notification showing the Task ID.
You can also enable automatic reason detection by selecting Auto-detect in the Reason field before saving. Once created, open the task in the manager to see the auto-detected cause (if no issue is found, it will show Unknown).
Hovering over the wrench icon next to a miner displays a tooltip with current information about the related task.
To create a new task directly in the manager:
Click + or Create Task if there are no existing tasks.
Fill in the required fields in the modal.
Click Save.
The new task will appear in the first workflow column/accordion with a confirmation pop-up and Task ID.
Task creation blockers
Automatic task creation is blocked if:
Device is in Sleep mode
Device is in Low power mode
All devices at the site are Offline
Device is undergoing tuning
Device is overheating (status: Overheated)
Another active task exists for the same device in statuses like To Do, In Progress, or Done
If necessary, you can still manually create a task in the Maintenance tasks manager and link the device as an asset.
How the maintenance tasks manager works
The manager offers two display modes: Board and List, selectable via the interface view switcher.
Board view:
Columns represent workflow statuses.
Tasks can be moved between columns using drag-and-drop.
Each column shows a task counter for that status.
List view:
Tasks are shown in a table grouped by status accordions, including Archive.
Accordions can be expanded or collapsed.
Task counters appear in each accordion header.
Available settings
In the task manager interface, you can access Task manager settings. For maintenance tasks, the relevant options are:
Archiving settings — define how long after completion (Done) a task is moved to Archive (archived tasks can’t be edited or deleted).
Service centers — create partner service centers to handle device or component tickets during diagnostics.
Component statuses — create and assign component statuses for diagnostics and maintenance.
Reasons — define custom reasons for different task types, including maintenance.
Filters and search are available:
Filters display tasks that match specific parameters.
Search helps locate tasks by task attributes or linked device/asset parameters.
Task fields
Each task card or row displays:
ID
Short description (Title)
Reason
Device Index
Due Date
Assignee
Priority
Action menu
When creating or editing a task, the following fields are available:
ID — auto-generated, visible only in edit mode.
Information tab:
Device details (two blocks):
Index
Serial Number
MAC Address
Model
Client
Worker
Task details:
Reason — rpurpose or cause of the task.
Priority — urgency level (Trivial → Critical, default: Medium).
Status — locked at creation (default: To Do), editable when updating.
Reporter — user who created the task (non-editable).
Assignee — responsible staff member.
Due date — future completion date.
Creation date — the date the task was created.
Last updated date — the date the task was last edited.
Custom fields
Task description
Related tasks section — here, you can create related tasks under other managers with different workflows. All related tasks appear in the parent and child task tables. When creating a related task, device and asset data are inherited automatically.
Assets tab — contains a search field for attaching existing assets and a table listing linked ones. Available if the Asset manager feature is enabled.
Diagnostics tab — includes Data at task creation and Diagnostics & Repairs sections where you can view the device state at task creation, run diagnostics, and manage repairs. Available only for tasks created from the Dashboard.
Comments / Logs — available in all tabs.
FAQ
When are maintenance tasks created automatically?
When issues are detected, such as offline status, hangs, or low hashrate.
What do I need to enable automatic task creation?
Turn on the Auto-reboot feature for supported models in Automation settings.
Why might tasks not be created?
Tasks are blocked if the device is in sleep mode, tuning, or overheating.
Can I create a maintenance task manually?
Yes, you can create a task with either a default reason or a custom one.
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